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Tag: member engagement

Why Credit Unions Should Care about Member Effort Scores

June 16, 2020 Member Intelligence Group

In a constantly evolving and unpredictable world, and with numerous financial institutions competing for business, credit unions have ongoing challenges…

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Filed under: member engagement, net effort, net promoter score

Member Feedback Regarding Financial Anxiety During COVID-19

May 22, 2020 Member Intelligence Group

Member Intelligence Group (MIG) recently surveyed members of two mid-sized credit unions in the Midwest regarding how the COVID-19 pandemic…

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Filed under: member engagement

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