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Category: White Paper

Credit Union Brand Love

August 19, 2020 Member Intelligence Group

Beyond Engagement: Credit Union Brand Love Part Three of the Member Engagement Series Dr. Katie Swanson, VP of Consumer Insight,…

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The Member Engagement Matrix

July 23, 2020 Member Intelligence Group

Is One Measure of Engagement Sufficient? The Member Engagement Matrix Part Two of the Member Engagement Series Dr. Katie Swanson, VP…

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Multi-Lingual Member Surveys

July 9, 2020 Member Intelligence Group

Member Intelligence Group Expands Multi-Lingual Survey Options   July 9, 2020 (Orlando, FL) – Member Intelligence Group (MIG) announced today…

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Montana CU Network Launches Partnership with Canidae & Member Intelligence Group

June 29, 2020 Member Intelligence Group

The Montana Credit Union Network (MCUN) today announced a new partnership with Canidae Consulting and Member Intelligence Group.  Both organizations…

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Why Credit Unions Should Care about Member Effort Scores

June 16, 2020 Member Intelligence Group

In a constantly evolving and unpredictable world, and with numerous financial institutions competing for business, credit unions have ongoing challenges…

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Filed under: member engagement, net effort, net promoter score

Member Feedback Regarding Financial Anxiety During COVID-19

May 22, 2020 Member Intelligence Group

Member Intelligence Group (MIG) recently surveyed members of two mid-sized credit unions in the Midwest regarding how the COVID-19 pandemic…

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Filed under: member engagement

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